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Privacy Policy

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  • Privacy Policy

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  • Last updated: 11 Feb 2026

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  • 1. Who We Are

  • Windows Express Scotland Ltd (“we”, “us” or “our”) is a limited company registered in Scotland. We supply and install windows and doors across the UK. This policy explains how we collect, use and protect your personal information when you visit our website or interact with our adverts on Facebook, Google and TikTok.

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  • 2. What Information We Collect

  • We may collect and process the following categories of data:

  • Contact details: name, telephone number, email address, physical address (when you submit an enquiry or request a quote).

  • Usage data: IP address, browser type, operating system, referring URLs, pages viewed and the dates/times of access. These details help us understand how visitors use our site and improve our services.

  • Marketing identifiers: cookie IDs, device identifiers and similar tracking technology that allow us (and our advertising partners) to deliver personalised adverts.

  • Communications: any correspondence you send to us (e.g. emails, chat messages).

  • We only collect personal data that is necessary for the purposes outlined in this policy. We do not knowingly collect personal information relating to children under 13 years of age.

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  • 3. How We Use Your Information

  • We use the data described above for the following purposes:

  • Providing services and responding to enquiries: to process quote requests and contact enquiries.

  • Improving our website: analysing usage data helps us refine site content and improve the user experience.

  • Marketing and advertising: to show you relevant adverts on platforms such as Facebook, Google and TikTok. Our advertising campaigns may involve remarketing or look‑alike audiences. We will only set marketing cookies once you have given consent in accordance with applicable laws, and we give users the option to manage or clear cookies.

  • Compliance with legal obligations: to meet requirements under the UK General Data Protection Regulation (GDPR) and other applicable laws.

  • Protecting our rights: preventing fraud or misuse of our services.

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  • 4. Legal Basis for Processing

  • Under the GDPR, we rely on the following lawful bases to process your personal data:

  • Consent: for non‑essential cookies and personalised advertising, we obtain your consent before processing. You may withdraw consent at any time via our cookie settings.

  • Performance of a contract: to handle enquiries and provide quotes.

  • Legitimate interests: to improve our services and run our business. We balance these interests against your rights and freedoms.

  • Compliance with legal obligations: to comply with regulatory or statutory requirements.

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  • 5. Cookies and Similar Technologies

  • Our site uses cookies and similar technologies to enhance your experience and deliver personalised advertising. Cookies are small text files placed on your device. Some cookies are essential for the site to function; others (e.g. advertising and analytics cookies) are non‑essential and only used with your consent.

  • Advertisers must ensure cookies are set only after consent is obtained. You can manage your cookie preferences via the cookie banner on our site. You can also clear cookies or adjust settings in your browser at any time. Note that disabling some cookies may affect the functionality of our site.

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  • 6. Advertising and Third‑Party Partners

  • We use Facebook Ads, Google Ads/AdSense and TikTok advertising tools to deliver personalised ads. These platforms may receive information from our site (e.g. via the Facebook Pixel, Google Tag or TikTok Pixel) to measure the effectiveness of our campaigns and serve targeted ads. Our use of these tools is subject to each platform’s advertising policies and privacy terms.

  • Google Ads: Our policy clearly explains how we collect and use customer data, our use of cookies and device identifiers, and how users can opt out of personalised advertising. We mention Google’s involvement and provide links to Google’s advertising policies.

  • Facebook Ads (Meta): Our site includes a privacy notice that is up‑to‑date, comprehensible and easily available. We comply with Facebook’s Lead Advert Terms and, when applicable, obtain consent for data collection and sharing.

  • TikTok Ads: TikTok’s advertising policies prohibit sharing sensitive personal data such as information relating to minors or other protected categories. When using TikTok Lead Generation Ads, our landing page displays this privacy policy and explains how we handle personal information.

  • These third‑party platforms may collect or receive certain information from our website and use it to provide measurement services and targeted ads. You can learn more about how each platform processes data via the links below:

  • Facebook: Meta Ads Privacy & Data Security Centre

  • Google: Google Ads Privacy & Terms

  • TikTok: TikTok Privacy Policy

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  • 7. Disclosure of Your Information

  • We may share your personal data in the following circumstances:

  • With our advertising partners (Facebook/Meta, Google and TikTok) for the purposes described above.

  • With service providers that help us operate our business (e.g. hosting providers, analytics services). These third parties are contractually obligated to keep your data secure and use it only for the purposes we specify.

  • Where required by law or to protect our legal rights.

  • We do not sell or rent your personal data to third parties.

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  • 8. Data Retention

  • We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, comply with legal obligations or resolve disputes. When data is no longer needed, we securely delete or anonymise it.

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  • 9. International Transfers

  • As a UK-based company, your data may be stored or processed in the United Kingdom. When we transfer data outside the UK/EU (for example, to our advertising partners), we ensure appropriate safeguards are in place such as standard contractual clauses or adequacy decisions.

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  • 10. Your Rights

  • Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Rectify any inaccurate or incomplete information.

  • Erase your data when it is no longer necessary or if processing is unlawful.

  • Restrict or object to our processing in certain circumstances.

  • Port your data to another service provider.

  • Withdraw consent at any time where processing is based on consent (e.g. marketing cookies).

  • Complain to the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection law.

  • You can exercise these rights by contacting us using the details in Section 11.

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  • 11. Contact Us

  • If you have questions about this policy or wish to exercise your rights, please contact us:

  • Windows Express Scotland Ltd

  • 153 Queen Street, Glasgow, Scotland, G1 3BJ

  • Email: admin@windowsexpressscotland.com

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